SanaMed

Patient Rights and Responsibilities

Your rights

  • To receive respectful, safe and professional care without discrimination.
  • To receive clear information about your condition, treatment options, risks and costs.
  • To give or withhold informed consent before any treatment.
  • To privacy and confidentiality of your medical information.
  • To request a chaperone during examinations.
  • To ask for a second opinion and to access your medical records.
  • To raise a complaint and receive a response.

Your responsibilities

  • To provide accurate and complete information about your health and medicines.
  • To follow the agreed treatment plan and aftercare instructions.
  • To arrive on time and give notice if you need to cancel.
  • To treat staff and other patients with respect.
  • To settle fees for services received.

Feedback and complaints

Please speak to our reception team or call +971 54 553 0555. We take every concern seriously.